National Personal Safety Day is on 5 October

4 October 2016
Estate Agents

National Personal Safety Day is on 5 October 2016.

It is 30 years since estate agent Suzy Lamplugh went missing whilst out on a house viewing.

A lot has changed since 1986 particularly with technology and smart phones which can aid personal safety – however there are many ways in which we can further improve personal safety.

Ways to improve personal safety when selling or renting a property:

  • Make sure colleagues know each other’s location and contact details and have methods of checking in and out when arriving at and leaving the property (including out of normal office hours).
  • Ensure there are clear procedures to follow:
    • If someone does not return or check in when they were expected
    • To raise the alarm in the office in case of an emergency while working alone
  • If possible, arrange for clients to visit the office before meeting them at the property so that colleagues have also seen them.
  • Avoid sharing lifts to a property with a client if you will be the only member of staff in the car.
  • Before conducting a viewing, find out who else will be present in the property when you visit eg contractors.
  • Issue staff with a personal safety alarm for the purpose of shocking/disorientating an attacker in order to give you vital time to get away.
  • The Suzy Lamplugh Trust

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Clare Phillips
Clare Phillips, Partner
Clare has been in the industry since 1998. Her career started as an administrator and she has worked through each role in estate agency from negotiator, sales progressor, valuer, manager and culminating in opening Phillips George as a co-founding partner. Through Clare’s career she has obtained professional qualifications with both NAEA (national association of estate agents) and ARLA (association of residential letting agents) to ensure that she delivers a first class service to all of her clients. Clare’s favourite part of estate agency and lettings is helping customers achieve their goals and making the process as smooth as possible for them.